Privacy Policy

Turners Warehouse is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Turners Warehouse website and governs data collection and usage. By using the Turners Warehouse website, you consent to the data practices described in this statement.

Collection of your Personal Information
Turners Warehouse collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Turners Warehouse also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favourites.

There is also information about your computer hardware and software that is automatically collected by Turners Warehouse. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Turners Warehouse for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the Turners Warehouse website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Turners Warehouse public message boards, this information may be collected and used by others. Note: Turners Warehouse does not read any of your private online communications.

Turners Warehouse encourages you to review the privacy statements of websites you choose to link to from Turners Warehouse so that you can understand how those websites collect, use and share your information. Turners Warehouse is not responsible for the privacy statements or other content on websites outside of the Turners Warehouse and Turners Warehouse family of websites.

Use of your Personal Information
Turners Warehouse collects and uses your personal information to operate the Turners Warehouse website and deliver the services you have requested. Turners Warehouse also uses your personally identifiable information to inform you of other products or services available from Turners Warehouse and its affiliates. Turners Warehouse may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Turners Warehouse does not sell, rent or lease its customer lists to third parties. Turners Warehouse may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Turners Warehouse may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Turners Warehouse, and they are required to maintain the confidentiality of your information.

Turners Warehouse does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Turners Warehouse keeps track of the websites and pages our customers visit within Turners Warehouse, in order to determine what Turners Warehouse services are the most popular. This data is used to deliver customized content and advertising within Turners Warehouse to customers whose behaviour indicates that they are interested in a particular subject area.

Turners Warehouse will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Turners Warehouse or the site; (b) protect and defend the rights or property of Turners Warehouse; and, (c) act under exigent circumstances to protect the personal safety of users of Turners Warehouse, or the public.

Use of Cookies
The Turners Warehouse website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Turners Warehouse pages, or register with Turners Warehouse site or services, a cookie helps Turners Warehouse to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Turners Warehouse website, the information you previously provided can be retrieved, so you can easily use the Turners Warehouse features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Turners Warehouse services or websites you visit.

Security of your Personal Information
Turners Warehouse secures your personal information from unauthorized access, use or disclosure. Turners Warehouse secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Turners Warehouse will occasionally update this Statement of Privacy to reflect company and customer feedback. Turners Warehouse encourages you to periodically review this Statement to be informed of how Turners Warehouse is protecting your information.

Contact Information
Turners Warehouse welcomes your comments regarding this Statement of Privacy. If you believe that Turners Warehouse has not adhered to this Statement, please contact Turners Warehouse at We will use commercially reasonable efforts to promptly determine and remedy the problem.

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